About Calculum

Calculum is a Miami (FL) based FinTech company that allows organizations to unlock millions in working capital and generate free cash flow by optimizing payment terms. 

Calculum’s platform allows organizations to compare themselves with their competitors. With the web-based platform leveraging artificial intelligence, companies can analyze all their suppliers in terms of payment terms, financials, sustainability, ESG (Economic Social Governance), and seize all the necessary arguments to negotiate more favorable terms. 

Calculum identifies on average over 10% in working capital benefits and initiatives, positively impacting free cash flow, which in turn can be invested directly in their growth, development, and sustainability programs. 

Not every company seeks to disrupt a market, but that’s what we aim for at Calculum. We’re changing how payment terms are determined and negotiated with trading parties. This takes advanced technology, and experience, along with exceptional people. And that’s where you come in.

Join Us as a Customer Success Manager: Your Impact Drives Our Success 

Are you passionate about building lasting relationships, empowering clients, and shaping the future of customer experience? At Calculum, we’re not just onboarding clients—we’re transforming the way businesses unlock working capital. If you’re a proactive, people-centric professional who thrives in a fast-paced, collaborative environment, we want you on our team! 

Why this role is different, focusing on Client Success 

From day one, you’ll be at the heart of our client journey, ensuring every new partnership starts strong and grows even stronger. With clear pathways for growth and leadership, you’ll have the chance to develop your skills, take on new challenges, and make your mark. 

Your insights and initiatives will directly influence our products, strategies, and the satisfaction of our clients. In this role, you will craft comprehensive onboarding experiences and welcome packs that set clients up for immediate success. 

You will lead engaging training sessions and platform demos, helping clients unlock the full potential of our solutions. You will also develop and curate a library of best practices, case studies, and demo videos, and making it easy for clients to find the resources they need. 

In this role, you will build deep relationships with client stakeholders, especially in procurement and finance, becoming their go-to advisor for all things Calculum. You will monitor KPIs, as well as gather and share valuable insights to help shape our products and strategies, ensuring we stay ahead of the curve. 

You will serve as the primary escalation point, resolving issues swiftly and strengthening trust at every touchpoint. 

Skills & Qualifications 

  • 1–3 years of experience in customer support, account management, or client-facing roles 
  • Good understanding and strong interest in finance, technology, or business operations 
  • A highly collaborative team ethos is essential 
  • Demonstrated ability to design, implement, and document scalable Customer Success processes. 
  • Excellent communication and presentation skills, with the ability to engage both technical and non-technical stakeholders. 
  • Highly organized, with strong multitasking and project management abilities. 
  • Proactive, self-motivated, and comfortable working in a fast-paced, evolving startup environment. 
  • High level of personal integrity, with the ability to work independently and collaboratively.

What’s In It For You? 

  • Fast-track your career with mentorship, training, and advancement opportunities.
  • Seeing your work directly influences client success and business growth. 
  • Join a supportive, ambitious team that celebrates wins and learns from every experience. 
  • Be part of a company that values your ideas and empowers you to make a difference. 
  • Life in a fast-moving start-up environment and all that entails.
  • Collaborative work environment.
  • Competitive salary and benefits. 
  • 20 vacation days per calendar year. 
  • Keep active with numerous events and challenges organized throughout the year.
  • All the tools and support needed to do an excellent job. 
  • A nurturing team-oriented environment with mentorship as a key feature of the dynamic. 

‍

Contact us today to learn how we can deliver greater value together.